FREQUENTLY ASKED QUESTIONS
Everything you need to know before booking.
From choosing the right service to what happens on the day, here are the answers to the questions we are asked most.
Your Questions, Answered
-
‘The Essential’ - is designed to be a quick freshen up of your vehicle. The goal is to make the vehicle feel fresh and presentable. It does not tackle the intricate areas or heavy dirt, hairs, stains.
‘The Core’ - is a more detailed clean, It tackles most of the intricate areas and includes some light fabric and leather cleaning, light dirt and hairs and will leave the car feeling properly clean inside and out.
‘The Reset’ - aims to leave your car feeling as brand new as possible. On the outside decontamination and a thourough contact wash leave the car as clean as possible without machine polishing. On the inside, Intricate areas are dealt with and fabric shampoo and leather cleaning are included.
-
Yes. I carry water onboard, so I don’t need access to your water supply - If you do have an outside tap that we can use.. Great!
I do need access to a standard power socket and enough safe space to work around the vehicle.
-
A private driveway is ideal, but it isn’t essential. As long as we can work around the car and get the van close by then we can make it work.
I can also work at suitable workplaces or managed parking locations where there’s permission, enough space around the vehicle and access to a standard power socket.
-
Yes, providing your workplace allows it and there’s a suitable place for me to work safely, along with access to a standard power socket.
-
Every car is different. Photos help me understand its current condition, recommend the right service, allow enough time for the job and confirm your price before the booking.
-
The prices shown are based on vehicle size and the expected condition for each service. I’ll confirm your final price from current photos before you book, so you know exactly what to expect.
Vans, unusual vehicles or cars requiring particularly intensive work are quoted individually.
-
Light pet hair can usually be dealt with as part of the appropriate service. More heavily embedded pet hair may require The Reset, while particularly extensive cases may need an individual quote.
Send me a few photos and I’ll let you know what your car needs.
-
I’ll always use the most appropriate method for the material and condition, but some permanent staining, dye transfer, wear or previous damage may remain.
If there’s a particular stain you’re concerned about, send me a close-up when requesting your quote.
-
Valeting can clean, protect and improve the overall appearance of your paintwork, but it won’t remove scratches or swirl marks. Check out our detailing services for that kind of work.
-
Noir does have a large pop up gazebo, so as long as there is space on your drive way to pop it up, we can continue with the job.
Ceramic coatings are the only service that is weather dependant but the gazebo that we have does have walls so we can make an enclosed space around most sized cars.
-
I cover Knutsford, Northwich, Macclesfield, Alderley Edge, Wilmslow, Chelford and most surrounding Cheshire villages.
If you’re outside these areas, send me your postcode and I’ll confirm whether I can come to you.
-
Still not sure which service your car needs?
Send me your vehicle, postcode and a few current photos. I’ll recommend the right service and confirm the price before we get you booked in.